Hi mr_bunco

 

Welcome to the Community Forums.

 

Well, the first thing that I would do is to check for updates (either rightclick on the notification icon and select 'Check for Updates' or go into the main app, click on the gear/cog to the right of 'My Account', and from the panel that opens select the 'About SecureAnyWhere tab.  On that tab you need to click on the 'Check for software updates'.

 

The reason I say this is that the latest current version is v8.0.7.66, and so if what you have listed is true you are some way behind the latest version.  Updates should be 'pushed' to you and silent...but that does not always happen, etc.

 

Just to ket you know that there are changes coming to the Web Threat Shield in terms of how it is works and what is used but we are still waiting for these to come out of the beat channel and into the release one.

 

What yo could also try, which sometimes works, is to uninstall Firefox, reboot, download a fresh copy of the full installer, install from that, reboot and then try to see if when next running Firefox you get prompted to allow the extension.

 

Finally, in terms of the 'nefarious' site; all I can say on that is (i) there a few cases of false positives and the way around that temporarily would be to click on the 'Unbloc and proceed' button in the bottom lefthand corner of the blcok screen...this will 'whitelist' the site for you locally and so should remove the block screen on future access attempts, plus it will also notify the Threat Researchers of the override and prompt them to investigate.

 

In addition, you or the website owner my go to this site, (just follow the on screen instructions) to see how the site is classified by Webroot and then to this site, (it is self explanatory) and submit a URL Reputation Change Request to try to get the classification changed and therefore the Threat Shield response to be different.

 

Hope that all helps?  If not please feel free to come back with further quyestions.

 

Regards, Baldrick

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"Allowing the extension" was the key phrase in your response that fixed the issue for me.  The extension was disabled in Firefox on the new PC.  A wee bit embarrassing to be honest.  :$

 

Thanks for the head's up on the most up-to-date version of the software.  I have received an update, but not all the way to the version you indicated.  I have included a screenshot illustrating the new version (v8.0.7.26) as well as the message received when requesting that it seek the update.

 

Many thanks for your help Baldrick!

 

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Any release notes on .26:D

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Hi davidco

 

Apologies...that should have been v8.0.7.66 rather than .26...I can find none and suspect that it is far too new for them to have been issued.  So to check I just went over to the website and downloaded a trail version of the installer, which definitively gave the version as v8.0.7.66...so I do not think that I am misinformed or getting confused with the beta channel.

 

EDIT: Just me getting my '66s' & '26s' completely mixed up...should be .26...LOL

 

I suspect that Release Notes will be out shortly.

 

Regards, Baldrick

 

 

 

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My Version of WSA Complete is showing as V8.0.7.26 as well.

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@ wrote:

My Version of WSA Complete is showing as V8.0.7.26 as well.

Hello

That's right. This is the latest version.( Stable release)

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@ wrote:

@ wrote:

My Version of WSA Complete is showing as V8.0.7.26 as well.

Hello

That's right. This is the latest version.( Stable release)

@  Confirmed v8.0.7.26 and the Release Notes will be posted Tomorrow when the staff are back to work! Here is the Download Link for PC: http://anywhere.webrootcloudav.com/zerol/wsainstall.exe

 

Thanks,

 

Daniel 😉

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@ wrote:

Hi davidco

 

Apologies...that should have been v8.0.7.66 rather than .26...I can find none and suspect that it is far too new for them to have been issued.  So to check I just went over to the website and downloaded a trail version of the installer, which definitively gave the version as v8.0.7.66...so I do not think that I am misinformed or getting confused with the beta channel.

 

EDIT: Just me getting my '66s' & '26s' completely mixed up...should be .26...LOL

 

I suspect that Release Notes will be out shortly.

 

Regards, Baldrick

 

 

 

Maybe fix it in your Signature!

 

Daniel 😉

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Hi Daniel, the one in my signature reflects the beta version rarther than the release channel version, and so is correct in terms of what I want to communicate.  My confusion was just cause I was having a 'senior moment' this afternoon...that is all. ;)

 

Regards, Baldrick

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I had to uninstall Webroot (it had become corrupt along with deleting the WRdata file). When I reinstalled, Webroot no longer shows the Threat Icon on searches in FireFox nor IE.

I looked in the Firefox addons and there isn't a Webroot addon that is disabled so there is nothing to allow.

How do I get the threat icon back while doing internet searches?

I believe I'm using the latest version 8.0.8.88.

By the way, I rebooted the computer after the install.

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Well I guess the 3rd time is the charm.

I just rebooted for the 3rd time and now the threat icon is working.

Go figure.

 

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Hello SG,

 

Happy to know that Webroot is up and running the way it's suppose to, with the Webfilter working for you now.

 

 

Kind Regards,

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I have another question...

I've noticed that my WRData folder seems to have become bloated. In the past it rarely seems to get larger than 200mb.

I just happened to check it because of the above issue and it is now at 1.3 gigs.

Is this now the normal size of this folder or should it be smaller and if so how to slim it down?

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Hello SG,

 

Please have a look at this Thread Here and hope it answers your question.

 

With an uninstall/reinstall will fix this but if you have alot of unknown folders in the dastabase then they may need to be whitelisted anyways by submitting a Support Ticket, as @  and @had stated in the thread.

 

 

 

 

 

Kind Regards,

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Yes contact support as Sherry has suggested to get your files whitelisted as I posted here: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Controlling-WRData-folder-size-help-needed/m-p/198224#M12012 and that will solve your issue!

 

Thanks,

 

Daniel 😉

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The thread referred to dates back to 2013

Is this situation a permanent one, if so it means that eventually many users will have to do the un/re, deep scan, raise ticket.

 

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No need for a Re & Re just follow what I said in the link above or Direct to this one: https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Controlling-WRData-folder-size-help-needed/m-p/196162#M11896

 

Thanks,

 

Daniel 😉

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Thanks for the advise...I have started a ticket.

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TH

I understand the manual 'How to', but that misses my point.

Given time a lot of people will have 'large' data files and it is reasonable to expect a professional company, like Webroot, to have a 'tool' to do a clean up now and again.

Thats all, even Eset did that.:D

David

 

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Hi davidco

 

Well, if you feel that there is a need for this then why not make it 'official' and open a Feature Request (link at the top of every page just left of centre) so that (i) the Development Team are aware of this, (ii) other users can comments and support the idea if they agree & (iii) the Development Team will provide a status update from time to time in terms of whether or not the idea is reviewed, under consideration, accepted, under development, etc.

 

It is the best way to move this forward.

 

Regards, Baldrick

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Good idea, I think.

I know that some of my data files are due to an email client that updates often.

Every time it does WSA starts asking questions & I raise a ticket to whitelist the folder containing the exe.

The exe that WSA queries is not the problem, rather what it 'calls' in different combinations.

It is a pain & I no longer use that client (lifetime Pro license) because security comes first & I can't be bothered.

I'll map out a suggestion sometime.

David

 

ps; it was/is called eMclient.

 

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Well it's already in WSA to clean up old monitoring files I just don't know when the clean up occurs (how much time passes till it does) so I will see if I can get some info on that!

 

Thanks,

 

Daniel 😉

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Cheers TH!

That is interesting, my oldest db.NNNN.db is dated 19/03/2014. So it's older than a year.

 

 

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This is what I sent to my Webroot Contacts!

 

"Hello Webrooters!

 

Can someone tell me when WSA starts to clean up old Monitoring files in the WRData Folder? See from here on: https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Web-Threat-Shield-on-Firefox/m-p/204156#M16637

 

Also from the Release Notes: https://community.webroot.com/t5/Announcements-and-Release-Notes/PC-Release-Notes-8-0-4-42/m-p/71323#M349

 

Thanks,

 

Daniel"

 

So I will or someone from Webroot will reply because a year is way to long IMO!

 

Thanks,

 

Daniel 😉

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@ wrote:

Cheers TH!

That is interesting, my oldest db.NNNN.db is dated 19/03/2014. So it's older than a year.

 

 

I have one from today!

 

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