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I am using Windows 8.1 with IE11.

About a week ago I started having problems with webpages locking up, pretty much all of them. I had to log out and log back in several times to get some of them to work occasionally. These included eBay, my internet providers homepage, my email, etc.

When I enquired about this problem on the internet the answer was to check add-ons. I loaded windows with add-ons blocked and it worked fine.

I went down the list and disabled each add-on one at a time to try and stop the problem, which none of them did.

The only one I could not disable was Webroot Filtering Extensions.

I went to troubleshooting Internet Explorer and after it ran it said the Webroot Filtering Extension Add-On was causing the problem.

I went to the Webroot Site and found out how to disable Webroot and did so. The system worked fine after that. I enabled Webroot and the problem is back.

I did a check for updates on Webroot and it said these were automatic on the cloud.

Is there a fix for this?

By the way, I may have filed a trouble ticket for this, I do not know if it went throught since that web page locked up also.  Just like this one has a couple of times.
Hello debracrow,

 

Welcome to the Webroot Community,

 

I believe if you do a clean uninstall/reinstall of Webroot to fix these issues.

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue? If you are still having problems then please Submit a Support Ticket and they can resolve this for you. This is a free service with a Webroot subscription.

 

Hope this helps?

 

 
Well, reloading Webroot did not make it go away, just made it operate a little differently before it locks up.  As I said, I may have already entered a support ticket.  I do not know if it worked since when I submitted my question to support the screen changed and then locked up just like most webpages so I am in the dark if anything went through. 

So far I am at a loss, I just log out using control alt del when it locks up then sign back in and try again.  Usually takes at least 3 times doing this to get onto a webpage although some webpages may not work at all today and then work tomorrow.
Hi debracrow,

 

Sorry to hear that the Webroot reinstall did not work. Can you Submit a Support Ticket by using another browser such as Firefox or Chrome? 

 

Of you can call Webroot Support during business hours.

https://tel:18666124268

Mon-Fri 7:00 AM to 8:00 PM (MST)
Thanks for the possible fix and  information.  I will try calling after the 4th.
Ok great! If you call please have patience when calling as there can be a hold time but hopefully it'll be fast for you. Support can remote into your system and fix you right up.



Have a Happy 4th of July!

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