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Hi,

I work with a program called SmartCapture to capture pictures for manuals etc. After I got Webroot I can not operate SmartCapture anymore. I get a black screen on SmartCapture when a browswe is active. I have Crome and Explorer installed and use a Lenovo computer.

 

If I disable "Realtime Schield" or "Identity Protection" on Webroot I can work around the problem.

 

Are there any settings in Webroot I can use to get a more elegang and easier way out of my problem?

 

Best regards

Bendt
Hello  and Welcome to the Webroot Community Forums!

 

Read this article:

Controlling active processes

http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C10_SystemControl/CH10b_ControllingPr...

Blocking/Allowing files

http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C5_Quarantine/CH5b_BlockingAllowingFi...

 Managing protected applications

http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C6_IDProtection/CH6c_ManagingProtecte...

 

SmartCapture -> allow
Thank you very much - it works.

 

Respectfully

Bendt
You're welcome

Please feel free to ask any further questions you might have.

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