webroot detected a malware on virustotal, but do not detect on y computer

Question

Hi,

Webroot detected a malware on virustotal, but do not detected and remove it on my computer.

Also Webroot SNUP show it is bad file .

MD5 : e611df43ae7b2f3c84b474e0ab7b38b1

Regards,

Amir / Durantash

TripleHelix · Accepted Answer

Hello @durantash

You should ask Webroot support: Webroot Customer Service

Note: When submitting a Support Ticket, Please wait for a response from Support. Putting in another Support Ticket on this problem before Support responses will put your first Support Ticket at the end of the queue and support can take up to 48 hours to reply or a little longer because of COVID-19.

Thanks,

durantash · Answer

Thanks    Webroot support answer me.  most files can not infected windows.  i hope more speedy support answer.  Regards ,  Amir / Durantash

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