Anyone else had this problem?
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Hi Dadash
Welcome to the Community Forums.
Passshow is infact classed as Adware rather than Malware and therefore falls into the category that we in the Community refer to as a PUA or Potentially Unwanted Application.
These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
I hope thatthis helps clarify the issue a little from the WSA perspective and offers you avenues to explore re. the remediation of your issue.
Please do come back and lets us know how you get on re. this.
Regards, Baldrick
Welcome to the Community Forums.
Passshow is infact classed as Adware rather than Malware and therefore falls into the category that we in the Community refer to as a PUA or Potentially Unwanted Application.
These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behaviour that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools. But they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
The key to avoiding them is to make sure that when downloading apps one does so from the author's own website or one that they have recommended, and not 3rd party downloading site.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behaviour that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
If you feel or consider yourself technically proficient then you can try these steps to remove it from your system.
However, if that does not work or you do not feel technically capable then the best thing to do is to Open a Support Ticket & ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
I hope thatthis helps clarify the issue a little from the WSA perspective and offers you avenues to explore re. the remediation of your issue.
Please do come back and lets us know how you get on re. this.
Regards, Baldrick
Thank you so much for your promt response! I love Webroot, great product! I'll attemt the steps to remove it. Thanks again!
Hi Dadash
You are most welcome...and do remember that PUAs can be obstinate little cusses and so do not dispair if you find that the steps provided do not solve the problem...as some times they don't...as you always have the option to open that support ticket and get the Professionals to help you out.
Do keep us posted on how you get on either way.
Regards, Baldrick
You are most welcome...and do remember that PUAs can be obstinate little cusses and so do not dispair if you find that the steps provided do not solve the problem...as some times they don't...as you always have the option to open that support ticket and get the Professionals to help you out.
Do keep us posted on how you get on either way.
Regards, Baldrick
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