Webroot failed to automatically remove a Registration.exe threat on my Dell Windows 11 PC. Is this a serious threat? Any suggestions on how to remove it?
Hello
Please contact Webroot Support and they will sort it out for you because the name means nothing to us as we would need the MD5 hash file from a Webroot Scan Log to check.
Webroot Support:
Submit a ticket 24/7/365 it’s the best way!
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Thanks,
If you save a Scan Log look near the bottom for the lines that show the detection and post them.
Example:
Sat 2024-06-01 12:28:26.0232 Infection detected: E:\Users\Daniel\Downloads\0.exe\0.exe .SHA256: 09A1C17AC55CDE962B4F3BCD61140D752D86362296EE74736000A6A647C73D8C] DMD5: 2A9D0D06D292A4CBBE4A95DA4650ED54] D3/00080000] 0W32.Backdoor.Gen]
Sat 2024-06-01 12:28:26.0232 Infection found in realtime: E:\Users\Daniel\Downloads\0.exe\0.exe eUniqueID: 7AC1A109, MD5: 2A9D0D06D292A4CBBE4A95DA4650ED54, Size: 72704 bytes] 524288/00000003] 0W32.Backdoor.Gen]
While online with tech support, I noticed that the Registration.exe file was reported as residing on my DVD-ROM drive, and that it infected a Windows file. I removed the disc from the drive, tech support ran Webroot again, and this time, the threat was removed.
Great to hear
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