webroot failing to scan

Webroot is failing to scan. The message says webroot cannot reach the internet. I am connected, what's up?

Userlevel 7

Hi Mjo

Would recommend that you uninstall/clean reinstall WSA. If you would like to try this then please follow the steps below closely!

Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
Download a Copy Here (Best Buy Subscription PC users click HERE)
Uninstall WSA and Reboot
Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
Let it finish it's install scan
Reboot once again

and then try scanning again.

Let us know how that pans out for your either way.

Regards, Baldrick

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