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Webroot is failing to scan.  The message says webroot cannot reach the internet.  I am connected, what's up?
Hi Mjo

 

Would recommend that you uninstall/clean reinstall WSA. If you would like to try this then please follow the steps below closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer; to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
and then try scanning again.

 

Let us know how that pans out for your either way.

 

Regards, Baldrick

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