Skip to main content
To Customer Support To Customer Support
I can't get support to reply. There is a huge delay on loading pages and the browser bar reads "waiting for webroot filtering extension"  Even common sites take up to a minute to load.
Hello and Welcome to the Community Forum,

 

 

Would you have a look at this thread and see if it helps any?https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/quot-Waiting-for-Extension-Webroot-Filtering-Extension-quot/m-p/182806#M12516

 

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Webroot-Filtering-Extension-causes-quite-noticeable-slowdown/m-p/184901#M12877

 

We are testing the Webfilter in the Beta group and hope to have a release pretty soon. Right @ & @ 

 

 

Sorry for this issue but they are working on this as we speak.

 

 

Kind Regards,
Hello and Welcome to the Webroot Community!



Yes there are some issues with the Web Filter can you please run Webroot’s Log Gathering Tool and put your email address in it and after it’s finished uploading then Submit a Support Ticket with the same email address and put in the ticket WSAlogs have been uploaded for the BrightCloud Team. And if you have any further questions feel free to ask!



WSALogs Log Gathering Tool Download Link:

http://download.webroot.com/wsalogs.exe



Thanks,



Daniel 😉
@ wrote:

 

We are testing the Webfilter in the Beta group and hope to have a release pretty soon. Right @ & @ 

 

 

Sorry for this issue but they are working on this as we speak.

 

 

Right maybe @ or @ would know if it's out with the release of v8.0.7.28 to the Public!

 

Thanks,

 

Daniel 😉
Nope, not quite yet 🙂
Thanks for the info Nic!

 

Daniel

Reply


Terms & Conditions