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I was prompted at approximately 7:30am that my laptop had a malware issue, and the program began the Removal of the Threat process...it has not changed in 2 1/2 hours. I've tried to close the program, but it won't allow that. Is this normal? This is the first time I've had this occur while I've been using Webroot. Please advise. Thank you
Hello and Welcome to the Webroot Community!

 

Can you please Submit a Support Ticket and they will help you get it sorted quickly!

 

Thanks,

 

Daniel ;)
Greetings, @! :cathappy:

 

By looking at your ticket history, it looks our Team resolved this for you when you contacted them by phone this morning. Hurray!!! :catlol:

 

If you need anything else, we'll be here!

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