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Since i have Webroot anywhere installed I have had trouble with Justcloud. It prevents justcloud from working thinking it is a threat. If I shutdown webroot and reinstall justcloud sometimes I can get it to work long enough to do a backup. as soon as bring webroot back up it blocks it from working. I once found a spot that "allows" certain programs to operate but the last time I checked justcloud was not listed. I am running out of ideas
Hello ruthD, and Welcome to the Webroot Community again.

 

Please check in the places listed in these links also, to try and see if Justcloud is blocked there:

 

  https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/What-is-the-difference-between-quot-Detection-Configuration-quot/ta-p/5816

 http://live.webrootanywhere.com/content/601/Managing-Active-Connections

 

If you still see no improvement, then please contact Support, who may collect a log and Whitelist any files necessary:Submit a Support Ticket

 

Let us know if you have any questions, or further info. Thanks.

 

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