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I've completely cleaned out mozilla firefox from my computer & registry, and still it came back.

Been on IE & it doesn't show up on there. It doesn't stop my computer from working at all,

but it's annoying, make me feel "infected"!!!

 

Can anyone help? Tried various anti-virus scanners, malware scanners & spyware scanners, they find

nothing. Also have tried registery recycler.

Used CC cleaner, looked through the register myself & nothing.

Cleaned out all old adobe's, java's etc

 

May have happened when I plugged into power as my battery was getting low???

 

Any ideas as to what to do.

 

Thanks

Helen Linklater

 

 
Hello and Welcome to the Webroot Community Forums!

 

If you suspect that you have threat:

The best thing to do is to Open a Support Ticket, and ask Webroot Support to take a look and remove this for you.  There is no charge for this if you are a WSA license holder, with a current subscription.

+

Virus Removal Options

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Virus-Removal-Options/ta-p/54074
Hello helenlink,

 

Welcome to the Community Forum,

 

Also I would like to add what Petr has suggested if I may.

 

Please make sure that the following programs are updated and that all older versions are removed. (Which you said you have removed)



Adobe Flash,  Oracle (sun) Java  Adobe Reader



 

Be sure to uncheck any unwanted add-ons during install if offered!

 

 

 

 

 

Kind Regards,

 

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