@ wrote:

I can't access Webroot via the icon on my tool bar. I get an email message saying that my email address is not recognized. Yet I have no problem accessing my online account. What steps do I need to take to use this service?

Hello cdcrynd,

 

Welcome to the Community Forum,

 

Are you looking for the Password Manager. Would you go into your browser and see if Password Manager is enabled? If you need to install the toolbar fix then please look here below,

 

Password Management Toolbar Fix Tool For PC:

http://download.webroot.com/toolbarfix.exe



 

Password Management Toolbar Fix Tool For Mac:



http://anywhere.webrootcloudav.com/zerol/pkgosxlp.dmg

 

Otherwise you can also submit a Support Ticket free of charge with an active subscription and they can look into this for you,

 

 

Hope this helps and if not please get back to us,

 

Kind Regards,

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