Webroot not detecting a virus named ib.adnxs.com That is the web page that pops up while I am trying to use AOL email. Just keeps popping up and won't stop until I close AOL. Why is webroot not detecting it and what can I do in the meantime.
Thank you
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Hello blazerjim,
Welcome to the Community Forum,
From my research iIb.Adnxs is an advertising platform, which is used by adware and other malicious programs to display popup ads from Ib.Adnxs. com within Internet Explorer, Firefox and Google Chrome.It will change your browser setting the minute it hits your computer
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps!
Best Regards,
Welcome to the Community Forum,
From my research iIb.Adnxs is an advertising platform, which is used by adware and other malicious programs to display popup ads from Ib.Adnxs. com within Internet Explorer, Firefox and Google Chrome.It will change your browser setting the minute it hits your computer
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps!
Best Regards,
Thanks for the quick reply Sherry
Jim
Jim
Hello blazerjim,
You are certainly welcome!
Please let us know how things are going and if you more help just holler!
We have a great group of knowlegable members here!
Best Regards,
You are certainly welcome!
Please let us know how things are going and if you more help just holler!
We have a great group of knowlegable members here!
Best Regards,
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