Webroot not opening and lost keycode

  • 30 November 2020
  • 1 reply

Hi! I bought a webroot subscription card from best buy on August, and saw it wasn’t scanning anything lately so I decided to check on it. It’s not working and it turns out to fix the problem I have to uninstall and install the program again. The thing is, I lost my 20 digit keycode and I don’t think I created my webroot account because none of my emails are being recognized. Could someone help me retrieve my keycode? I have my purchase confirmation email for proof if needed.

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1 reply

Userlevel 7
Badge +20

Hey there @ashleytea ,


Thanks for reaching out to us. Please contact our Consumer Sales Team at your earliest convenience so they can assist with finding your keycode. Call us at: 1-866-612-4227 M-F 7am−6pm MT. Or send us an email: wr-customersales@opentext.com