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So I love webroot and have it on all my windows machines but I am running into a problem where it prevents a program called Local by Flywheel witch is used to create wordpress sites locally on my machine.. I have found that when wordpress is running even if I tell it to ignore that program the program it’s self has a whole bunch of issues like local not running or not being able to open existing sites or create new ones. But then when I uninstall webroot it works just fine. I have tried contacting the tech support for that program and they basically told me it was an issue on webroot’s end. I have also posted on that program’s forum to see if they have any suggestions. But if anyone knows a solution where I could still have webroot running but have the program work I would appreciate it.

 

Thank you in advance.

Hello @danitwelve91 

 

Please contact Webroot Support as it could be a simple thing of getting some files whitelisted in the Webroot Cloud Database.

 

Webroot Support:

Submit a ticket

Call 1-866-612-4227

 

Thanks,

You submit a ticket link does not work so I will try calling this weekend.

You submit a ticket link does not work so I will try calling this weekend.


They don’t answer the phone on the weekends. Try this link to Submit a Support Ticket: https://www.webrootanywhere.com/servicetalk.asp?

 

 

I’m not able to call tech support during the weed days because of my work schedule so through submitting the support ticket would i be able to go through the support options through email?

I’m not able to call tech support during the weed days because of my work schedule so through submitting the support ticket would i be able to go through the support options through email?


It’s only via Ticket or call! See here: https://www.webroot.com/us/en/support/contact

 

And here: https://www.webroot.com/us/en/about/contact-us

 

But with a Ticket a simple scan log is uploaded so they will know which files to whitelist!

Ok so I forgot about this but I have been having an issue with my online account where when I login it asks about my code then goes to a page that says I have been logged out for about 2 seconds then returns to the login screen. Is there a way to submit the ticket without having to login?

Ok so I forgot about this but I have been having an issue with my online account where when I login it asks about my code then goes to a page that says I have been logged out for about 2 seconds then returns to the login screen. Is there a way to submit the ticket without having to login?


No, Try using a different browser and a new email address.

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