Webroot removes activated malware. Other malware shows a host of double-clicks etc.?Why?

  • 25 April 2015
  • 1 reply

My question is about the host of files that regularly infect our computers, such as double-click.  Are they removed?
Thank yoiu,

1 reply

Userlevel 7
Hi atuk
Welcome to the Community Forums.
WSA specialises in 'activated' malware...in fact it will ignore any malware that is not active (on the premise that if the malware is not active then it is not a threat).
Double-click, in itself is not classed as malware.  Yes, it can be annoying but it is not malware per se.
Of course, no app is 100% perfect...not even WSA which is why if you find that you are or you think that you are infected by malware or PUAs (Potential Unwanted Applications) then you can open a support ticket so that the Support Team can deal with the issue manually for you.  This is a free service to WSA users with an active/current subscription.
I hope that the above helps/answers your question?
Regards, Baldrick