I would have loved to known there were so many steps involved in getting any help/support to address my concerns with Webroot Secure Anywhere Complete before I purchased and Installed. Doesnt matter now, I have uninstalled and I am back to using S---Z---A AVM as I was before. I should have know better to switch, especially since I have had no virus/malware attacks while using my old program. I guess live and learn carries on!!!  I hope all of you Webroot users have much better luck than I did. Take care.