Skip to main content
To Customer Support To Customer Support
During the last 24 hours, my computer has crashed 3 times (white fuzzy screen). When I log back in and go to Webroot, I see that it just did a scan. I had this problem about a year ago for a few months, then it stopped. Why is a webroot scan making my computer crash? How do I stop it?

 

Thank you.
Hello and Welcome to the Community Forum,



Please can you do a clean reinstall and follow these instructions closely.



Make sure you have a copy of your 20 Character Alphanumeric Keycode ExampleA69-AANA-A783-DE78-C584

KEEP the computer online for Uninstall and Reinstall to make sure it works correctly

Download a Copy Here http://anywhere.webrootcloudav.com/zerol/wsainstall.exe PC users and click http://anywhere.webrootcloudav.com/zerol/wsabbs2.exe

for Best Buy .

Uninstall WSA and Reboot

Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done

Let it finish it's install scan

Reboot once again



Please let us know if that resolves your issue!



Best Regards,
Hmmm thats not good, does your PC crash when it does anything else? White Fuzzy crashes isnt good, could indicate the PC is overheating. Does it freeze and not respond or does it crash and reboot? How old is the PC?

Reply


Terms & Conditions