@ wrote:

Hi all,

I have a MacBook Air and have installed Webroot SecureAnywhere extension for the Safari browser.

However, each time i restart the mac, I have to install the extension again, both for chrome and safari. Why could this be happening? How can i keep the extension from getting removed?

 

Harshad

Hello ecus,

 

Welcome to the Community Forum,

 

We have a few options here if you would like to try them. I have the same issue with my Mac Computer.

 

What I've done is do a clean install/reinstall if you'd like to do that or issue a Support Ticket free of charge and they will get to the bottom of this.

 

How to uninstall Webroot from a Mac,

 

This solution addresses Webroot SecureAnywhere for Mac OS X 10.7 and higher



To uninstall Webroot SecureAnywhere, follow the instructions below.

1. Shut down SecureAnywhere by clicking the Webroot icon http://sw.nohold.net/Webroot/Images/wsa_icon.png in the menu bar and selecting Shut Down SecureAnywhere.
   
   http://sw.nohold.net/Webroot/Images/macwebrootmenushutdown.png
   
   If prompted, confirm that you want to shut down SecureAnywhere.
    
   
2. Open the Finder by clicking the Finder icon http://sw.nohold.net/Webroot/Images/mac_finder_icon.png in the dock.
    
   
3. Open the Applications directory.
   
   http://sw.nohold.net/Webroot/Images/mac_click_applications.png
    
   
4. Click and drag the Webroot SecureAnywhere program icon into the Trash http://sw.nohold.net/Webroot/Images/mac_trash_icon.png in the dock.
   
   A confirming window appears.  Click Uninstall.
   
   http://sw.nohold.net/Webroot/Images/macuninstallwsa.png
   
   Webroot SecureAnywhere is now uninstalled.  There is no need to restart your computer.
    

Here's how to reinstall Webroot...Here's the download link Mac Download Link:

http://anywhere.webrootcloudav.com/zerol/wsamac.dmg

 

 

You can install SecureAnywhere on Mac OS X 10.7 and above. 



To install the software: More instructions here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Mac-How-to-Install-SecureAnywhere/ta-p/34720  Encase you need to refer to this..but the link above should do it for you.

  

 

 

Please let us know how you are doing and if you need more help.

 

Best Regards,

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