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Using Win10 Pro x64 v1607

New PC - Fresh Install of Win10, no AV software ever installed before.

Download, run install, even as admin, comes up fine prompts for key code, enter this and Install it immediately says

Webroot is having a problem, looks for soltuion, and fails with Ok... 

 

Tried the clean.exe tool with reboot.

Tried random file name, different directory... no good.

Tried in Safe Mode.

Tried with Beta key code - same 

Try with bugus key code 111 and fails exactly the same.

 

Seems as soon sa it goes to verify the key it fails with a windows problem.

 

Shame, I've been loving this for several years now and have it another PC just like this with win 10 no issues ever...

 

I did put in a ticket.

Thanks for any suggestions of help.

vincent
Hello vesposit, Welcome to the Webroot Community Forum. :D

 

Sorry you are having problems with Webroot. Since you have already submitted a Support Ticket I would wait for Webroot's Support answer. They will sort this problem for you.

 

Thank You,

Dave.;)

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