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Webroot seems to be disabled. Wont scan. Can't delete. System shows everything normal though.
@ wrote:

Webroot seems to be disabled. Wont scan. Can't delete. System shows everything normal though.

Hello ComputerGeek,

 

Welcome to the Community!

 

(EDIT would you please reboot your computer and see if that resolves your issue before following these steps).

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your Keycode
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
If this doesn't work then issue a Support Ticket (Free of Charge)

 

 

Please let us know if that resolves your issue so that we can help others,

 

Beat Regards,

 
Although my Webroot system shows that it is functioning properly and that my PC is protected, I cannot perform random manual scans and I cannot permanently erase files. This all happened very sudddenly. What can I do to fix the problem?

 

Thanks

 

Computergeek  
Hello again :)

 

Have you tried to follow the suggestions provided by @ on your previous post?

 

 

NOTE:Merging this thread with the prior thread 

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