Webroot shutdown

  • 29 December 2021
  • 2 replies

I was contacted by a “Webroot representative “ telling me I owed $1,499 a year for the past three years after signing up for service in 2018.

I was unaware of this obviously and told them i wanted to cancel the service. They said they would shut down my computer for 60 days if I did not pay. I still did not pay and a week later my laptop was shut down completely. 

i bought the laptop through Best Buy/Geek Squad and need assistance restoring my computer. Please assist in any way you can.



Hans Christenson 



Best answer by TripleHelix 29 December 2021, 18:37

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2 replies

Userlevel 7
Badge +63

Hello @hchristenson28 


Sounds like a scam to me! Please contact Best Buy Geek Squad and ask them!


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Userlevel 7
Badge +63

Also Webroot Support!


Technical Support

Webroot Support:

Submit a ticket

Call 1-866-612-4227


Subscription Software from Best Buy:

BestBuy-GeekSquad logo

Chat with a Geek Squad Agent

Call 1-888-BEST-BUY or (1-888-237-8289)