I have turn on folder options. to view All folders. in user/me/appdata/local I see two bad folders arcadeParlor and desktopTemperature. I do not see it in uninstall in the control panel nor in webroot manual scan ( When I select a specific folder) how do I remove these or scan them using webroot
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Hello tusge, and Welcome to the Webroot Community.
Yes, they are classified as PUAs, and you didn't tell us how you've decided they're both bad?
Please ensure that in Advanced Settings>Scan settings that you have "Detect Potentially Unwanted Applications" checked, and if you then could scan, see if anything is detected, and reboot. You can also Right-Click and scan on folders/files, selecting Scan with Webroot.
If unable to remove by scans (also in Safe Mode with Networking), and all fails, you should contact Support: Submit a Support Ticket
Webroot's position on PUA - Webroot Community
Let us know if you need any further clarification. Thanks.
Yes, they are classified as PUAs, and you didn't tell us how you've decided they're both bad?
Please ensure that in Advanced Settings>Scan settings that you have "Detect Potentially Unwanted Applications" checked, and if you then could scan, see if anything is detected, and reboot. You can also Right-Click and scan on folders/files, selecting Scan with Webroot.
If unable to remove by scans (also in Safe Mode with Networking), and all fails, you should contact Support: Submit a Support Ticket
Webroot's position on PUA - Webroot Community
Let us know if you need any further clarification. Thanks.
thank you so much for your time and replying. First the computer is overlaying pop -up ads when I go on the internet. I watch what I download ( only paid photoshop programs). But I went to Cnet for a malware cleaner... and theses pop up started. I had norton, but purchase webroot from the reviews.... I don't want "games" like ArcadeParlor on the computer... query it says it might be bad... then the pop up always have desktop temperature monitor in the lower part of the pop up box..I could not see them in the uninstall control panel. I cannot find them now.. however in the past days my right clicking says another programs has this program open ... please close program... ( I suspect it is a system or internet exployer running that is holding the deleting process unable to preform the process
thank you again
thank you again
tusge, here is some more info which we usually provide, but you're probably best opening a ticket, for peace of mind.
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps!
CNet is known to add an installer (PUA) which they decided to use: http://www.ghacks.net/2011/08/17/the-cnet-download-com-installer/
Best to download from the Vendor themselves.
What you are seeing and describing is what we on the Community refer to as a PUA. (Potentially Unwanted Application)These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
The best thing to do is to submit a Trouble Ticket and ask Webroot Support to take a look and remove these for you. There is NO CHARGE for this for valid WSA license holder.
Also, we have had a lot of discussion regarding these recently, and I have posted an Idea for Webroot to consider asking them to increase PUA detection. The more users that need help removing a particular PUA the more likely and faster that PUA will be added to detection.
I hope this helps!
CNet is known to add an installer (PUA) which they decided to use: http://www.ghacks.net/2011/08/17/the-cnet-download-com-installer/
Best to download from the Vendor themselves.
EDIT: Dermot beat me to the PUA info :)
It was the download from CNET that brought in the PUA Dermot mentioned. Amost all downloads from them give you 'bundled software'. They call them values, we call them garbage.
Since they are not actually malicious, Norton will not detect them. Webroot detects many, but not all.
File the Trouble Ticket as Dermot suggested, and then if you want more information about PUA's read on :)
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
I hope this helps you both understand, and resolve the problem and if not please let us know!
NOTE: As noted above, PUA's that:
are often NOT detected and removed. This is partly for legal reasons: the source of the download can complain about it's extra software being blocked automatically by Webroot. There may be to allow WSA to recognize and block a LOT more PUA's than it currently can. Please see THIS IDEA for more information, and give a KUDO if you agree. User Idea requests are noted by the Webroot Team, and the more Kudo's on an Idea the more likely we may see dev time devoted to it.
It was the download from CNET that brought in the PUA Dermot mentioned. Amost all downloads from them give you 'bundled software'. They call them values, we call them garbage.
Since they are not actually malicious, Norton will not detect them. Webroot detects many, but not all.
File the Trouble Ticket as Dermot suggested, and then if you want more information about PUA's read on :)
What you are seeing and describing sounds like it may be what we on the Community refer to as a PUA. (Potentially Unwanted Application) These are very annoying at best in that they cause pop-us, redirect your browser home page, and other behavior that may slow down the computer and direct ads your way, but they are not actually doing anything bad like damaging files or stealing information. Often they are installed intentionally by you the user as browser add-ons for various tasks such as quick search tools.. but they also come with the result of added annoying pop-ups and ads. Other times they 'piggy back' with other software that you installed, or try to 'sneak' onto your system entirely.
WSA does detect and remove many PUA's, and more are being added, but WSA does not detect all of them. A simple browser add-on with PUA behavior that is easy to identify and easy to remove is not likely to be detected and removed by WSA. Those that are intentionally difficult to locate and remove are. Please see THIS LINK for more information regarding Webroot's stance on these annoying programs.
For those that are not detected by WSA, please see this KB Article. It has some easy to follow directions on locating and removing PUA's. You may also want to submit a Trouble Ticket, especially if you cannot remove it easily from the directions in the KB Article.
For those that ARE detected by WSA, but cannot be removed automatically, you can submit a Trouble Ticket. Webroot Support will help you get these annoying 'crapware' off your computer at no extra charge, and the additional examples may help to better automatic removal of that particular PUA for all users in the future.
To make sure that your WSA is checking for PUA's with the best proficiently, it sometimes helps to reset the PUA detection within WSA's settings. For PUA's that had previously been scanned and determined to be OK, but have since been added to detection/removal, you may want to complete the following steps:
- Open Webroot SecureAnywhere
- Click on ‘Advanced Settings’ from the top right
- Select ‘Scan Settings’ from the left side
- Unselect the option “Detect Potentially Unwanted Applications”
- Click on the Save button (you may have to enter in a CAPTCHA)
- Reselect the option to “Detect Potentially Unwanted Applications”
- Click on the Save button
- Run another scan with Webroot and remove any items that get detected.
I hope this helps you both understand, and resolve the problem and if not please let us know!
NOTE: As noted above, PUA's that:
- Come in with other downloads
- Have a clear opt out ability prior to install
are often NOT detected and removed. This is partly for legal reasons: the source of the download can complain about it's extra software being blocked automatically by Webroot. There may be to allow WSA to recognize and block a LOT more PUA's than it currently can. Please see THIS IDEA for more information, and give a KUDO if you agree. User Idea requests are noted by the Webroot Team, and the more Kudo's on an Idea the more likely we may see dev time devoted to it.
Thanks David, and I posted this idea also Webroot detects some CNET Installers as far as I know.
thank community.. I appreciate the response and the information... I though I could trust adobe... guess not I will open a ticket... thanks again for spending black Friday... here in the community helping people like me..IT IS MUCH APPRECIATED ;-}
Thanks tusge, there's a very helpful and friendly place here on the community board, and you can always learn, or ask questions or offer opinion, and there's often much fun to be had also :D
Let us know how you get on, but care in downloading software is a priority, and these PUAs are so common nowadays, we're nearly constantly banging-on about them lol.
Let us know how you get on, but care in downloading software is a priority, and these PUAs are so common nowadays, we're nearly constantly banging-on about them lol.
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