Webroot will not install on my computer

  • 6 May 2016
  • 1 reply

I was searching out a new Antivirus solution and found webroot, liked it, bought it, uninstalled to fix an error and now it just plain won't reinstall, even running the installer as administrater will not fix this. Help?

1 reply

Userlevel 7
Badge +62
Hello wolfheartmoon,
Welcome to the Webroot Community,
Is Webroot uninstalled? If so would you try these instructions:
Please follow the steps below closely in terms of installing WSA on the target system/machine!
  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online during the install to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
  • Install with the new installer, entering your Keycode when prompted to do so in the install process
  • Let it finish it's install scan
  • Reboot 
If this does not work then I would Submit a Support Ticket and they can assist you free of charge with a Webroot subscription.