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hi i have a problem with the webshield on webroot i go on a website i have all ways gone on and today it stop me from going on and also my bank site to and i do not now what to do the webshield is a bit mad sometimes like i use my computer one day and go on websites and then the next day it stop me going on them thanks if you can help
Hello paul94483 and Welcome to the Webroot Community Forums!



 

Can you post a snapshot the the warning you are getting? Also post the link to the Bank that's being blocked.

 

Thanks,

 

Daniel 😉
Does your Block message look like this one? https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/Website-Blocked-Only-In-Certain-Browsers/m-p/77333#M5633

 

Or this one? http://www.flickr.com/photos/kg4nck/11970309126/

 

Thanks,

 

TH
i would as i now gone back on the websites and they work and i do not now why they are blocked then they work i have it with ie11 and firefox i have put both websites on virus total website checker and only one engine called Sophos and the website is

  http://zteblade3.com/
http://www.flickr.com/photos/kg4nck/11970309126/ that's the one
and the bank is www.santander.co.uk but it is working as of now I just gone on their and it works I do not just go on sites I make sure they are safe and if I am not sure I go on virus total and make sure they are ok
It's not being blocked by me with the new 2014 Web Shield as I checked it with also: http://www.brightcloud.com/support/lookup.php so if you come across any blocked links check it out there first then if you feel it should be looked at just fill out this form: http://www.webroot.com/customerSupport/repchangerequest.php

 

More info here: http://www.brightcloud.com/toc/index.php

 

HTH,

 

TH
@ wrote:

and the bank is www.santander.co.uk but it is working as of now I just gone on their and it works I do not just go on sites I make sure they are safe and if I am not sure I go on virus total and make sure they are ok
Not blocked here with the 2014 Web Shield can you look at my first post and tell me what your warning shield looks like? It sounds like your still on the 2013 Web Shield that is still being rolled out slowly to all users.

 

http://i42.tinypic.com/ctjyv.png

 

Thanks,

 

TH
thanks triple helix for your help I will do that I am wating for the new 2014 webshield as I do not have the green ticks I have rang up and I amt not on the 2014 webshield yet as my keycode has not been up upgrade yet
You can contact Support and kindly ask them to add your keycode to the new 2014 Web Shield channel? Webroot Customer Service

 

HTH,

 

TH  ;)
I done that yesterday triple helix and the person said on the phone that they can not do that and I will have to wait
Ok thanks for the info from support.

 

TH
they said triple helix they are done in big batches the keycodes are and if your key is in their you will get the new 2014 webshield
Yes thanks I realise that but it was worth a shot to get you on the new web shield channel.

 

TH
got a website blocked again this time www.iphonehacks.com/2013/06/check-iphone-unlocked.html? check it on the link you sent me and it says it is safe with webrooot with brightcloud
Hi Paul

 

Yes, we all get these from time to time...FPs...but as time goes by they will reduce.  Suggest that you follow the solution proposed by Daniel in the Solution Post.

 

If as a result, after a few days, the issue goes away then fine but if not then yo will need to open a Support Ticket, as also advised by Daniel, so someone can look at the specific issue for you.

 

HTH?

 

Regards

 

 

 

Baldrick

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