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When I reboot recently, the shortcut to start Webroot appears each time I reboot, and the Webroot shortcut that was on my desktop has disappeared.  I’ve also seen an indication that Webroot needs to scan my system, yet the scan never finds any errors or bad files.  What’s going on?

Hello @LanceG 

 

Open the WSA GUI from the Tray Icon down by the clock by right clicking on it and Click on View Status then click on Advance Settings and check the box and save then it will appear on your desktop! https://docs.webroot.com/us/en/home/wsa_pc_userguide/wsa_pc_userguide.htm#GettingStarted/UsingTheSecureAnywhereInterface.htm%3FTocPath%3DGetting%2520Started%7C_____4

 

 

 

HTH,

If you continue to have issues please Submit a Support Ticket and they can help you further!

 

Thanks,

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