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too long now-webroot anti-virus is not turned on-iv'ed uninstalled and reinstalled and reboot 2x-what is wrong?
Hi 2110,

 

Sorry to hear you are having this issue.

 

 Please Submit a Support Ticket which is free of charge with a Webroot subscription. Support can get to the bottom of this for you.

 

Edited: ? do you have any suggestions up your sleeve?

 

 
Hi 2110

 

When you say "...is not turned on" what exactly do you mean? What are the signs of this?  What colour is the interface and in it can you see any of the Shield sliders set to 'Off'? If so then which ones are involved, etc?

 

Many thanks, Baldrick
I am having the same issue. Both Windows Security Center says Malware Protection is off. I can't turn it back on. Webroot also says Antivirus product installed without protecting the system. How can this be fixed?  Webroot shows green with everything checked next to it.
Hi SLV21

 

Welcome to the Webroot Community,

 

Have you uninstalled and reinstalled Webroot exactly as shown below?

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
 If you have followed these instructions then my best advice would be to Submit a Support Ticket free of charge with an acyive subscription and they can fix this for you. The Support team usuallt responds in 24-48 hours.

 

 

 

 

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