Welcome HereisMelam, to the Community Forum,

You State here:



Title says it all, bought another year subscription and entered the new code and it keeps saying it doesn't exist...I'm barely able to cover my rent, bills, and buy groceries this month because I need this.

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I understand your frustrations concerning this issue. May I ask where you renewed your Webroot? I believe you use your old keycode and did you renew here? http://www.webroot.com/us/en/renewal



Please contact technical support here # 1-866-612-4268.



Let me ping @ and maybe he can check this out for you or TripleHelix do you have any suggestions?



Hold on HereisMelam and will will get this sorted,



Regards,

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Hello,

 

Can you send me a private message with both your old and new KC and I can check them out in our system. My shift is nearly over and its US holiday and I am not sure if there is coverage in the US office. So submitting a ticket as well would be a good idea.

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Hello HereisMelam,



You can issue a support ticket here if you need too.. https://www.webrootanywhere.com/servicewelcome.asp



Best Regards!

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I did it from home, right here in CA.

I paid and it gave me a code, I intered it and was informed it did not exist...

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Thank you

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