Why do I have to install again when I renew my subscription. Isn't this done automatically?
I have just renewed my subscription and I am being asked to re-install. Isn't this done automatically? I keep getting messages that my subscription is expiring. I have renewed on line and paid my subscription fee. I have used this service for several years but in the last year have purchased an new computer with windows 10. Please advise.
Userlevel 7
Hi jlopez11
Welcome to the Community Forums.
I am not sure as to why you are having this issue but I would first of all try to re-activate your keycode. To do that please follow the actions shown in the follow screenshots:
?
and then:
?
Make sure that yo are connected to the Internet when yo do this and lets see if that helps. Post back either way and if it does not then we will go for Plan B...;)
Regards, Baldrick
Welcome to the Community Forums.
I am not sure as to why you are having this issue but I would first of all try to re-activate your keycode. To do that please follow the actions shown in the follow screenshots:
?
and then:
?
Make sure that yo are connected to the Internet when yo do this and lets see if that helps. Post back either way and if it does not then we will go for Plan B...;)
Regards, Baldrick
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.