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I just re-subscribed for two years. I recieved my code and applied it. I recieved a disc with the same # and it will not run. Why does my subscription say expired?
Hello SGlouse,

 

Sorry you are having this problem but would you do a scan with Webroot and then reboot and see if that corrects this issue.

 

If not we could try a uninstall/reinstall if you want to do that.

 

Can you please do a clean reinstall of WSA and Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example:SA69-AANA-A783-DE78-C584
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE)
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
If this doesn't resolve your issue then you can Submit that Support Ticket free of charge with an active subscription, and they will gladly get you sorted.

 

Let us know if you get this resolved or not . Ok?

 

Thanks,

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