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My Webroot Secure Anywhere caught a threat "95d3.tmp.exe" and put it in a queue and then labeled the infection as "W32.Trojan.Gen".  I clicked to remove the threat and the message "Threat removal us now in progress..." came up and the in progress show very little progress for over an hour.  Is it working or do I need to do somethin else?
Hello lindsey00

 

Welcome to the Webroot Community,

 

 

Can you run a deep scan in Safe Mode with Networking the instructions on how to do so are shown below. 

 

1. Start your computer in Safe Mode with Networking. For instructions on starting in Safe Mode with Networking

http://www5.nohold.net/Webroot/Loginr.aspx?pid=12&login=1&app=vw&solutionid=68

2. Open Webroot SecureAnywhere from the tray, start menu or desktop icon.

3. Click on the cog icon next to 'PC Security'. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C2_Scanning/CH2e_Defining_Custom_Scan...

4. Open the 'Scan & Shields' tab.

5. Click the 'Custom Scan' button.

6. The default scan option is 'Deep'. Click Scan.



This will start a Deep Scan of your system. Please allow this scan to complete and remove any threats found. Once the scan is complete, you may restart your system normally. And please let us know if your issue persist as you may need to Submit a Support Ticket for further Expert help free of charge with your Active Subscription.

 

Thanks,

 
Hi ?,

 

I would also like to add that you can Submit that Support ticket if you feel you can't do the instructions in my last post. 😉

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