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After entering my email it tells me that I've already had contact and to continue with the conversation enter my password and then it goes no where.  Has this feature been disabled?

 

Thanks,

Tom Bickner
So after you enter your password nothing happens?  
Hi  Tom,

 

Have you contacyed Webroot before? If so they want the password that they sent you in your emailk from them. And you need to accept cookies.

 

Do you understand? please check your email if you have contacted Support before.

 

 

 

Hope this helps,

 

 

Regards,
Thanks Cherry,

If I contacted them previously it was so long ago and I've delete older emails anyway.  Is there a way to reinitialize?

Tom

@ wrote:

Hi  Tom,

 

Have you contacyed Webroot before? If so they want the password that they sent you in your emailk from them. And you need to accept cookies.

 

Do you understand? please check your email if you have contacted Support before.

 

 

 

Hope this helps,

 

 

Regards,

 
Hi tbickner,

 

You got me there. I'm not sure how to answer this. Maybe we can ping @ to see if he can help you with this issue.

 

 

Sorry about that!

 

 

Regards,
I don't think you can re-initialize - probably best to just call in:

http://www.webroot.com/us/en/support/contact
Thanks Nic! I wasn't sure about that question and it's good to know that one shouldn't loose  their Suppoort Password. 😠
Nothing!
Hello tbickner,

 

I'm sorry I wasn't aware of this myself and are you having troubles calling support?

 

 

 

 

Regards,
@ wrote:

Hello tbickner,

 

I'm sorry I wasn't aware of this myself and are you having troubles calling support?

 

 

 

 

Regards,

I used "Forgotten your password?" and the password I was emailed worked for me.  I didn't realize it would be a separate password for support.

 

Thanks for your help.
Hi,

 

That's great!

 

 

Thanks for letting us know!

 

 

Regards,:D

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