I left my apartment for about an hour and returned to a computer screen that says all my personal files have been encrypted. Help!
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Hello karenw499,
Welcome to the Community Forum,
Sorry to hear about this happening to you!
This kind of malware doesn’t try to hide from users; instead, a locker encrypts user’s documents using strong cryptography and demands ransom for decryption. Infamous examples of his malware family are Cryptolocker and CryptoWall, among others. Unfortunately, this criminal scheme proved profitable, so new, stronger and more efficient types of encrypting Trojans emerged.
From my research about this ransomeware can you please issue a Support Ticket free of charge. with an active subscription.
Best Regards,
Welcome to the Community Forum,
Sorry to hear about this happening to you!
This kind of malware doesn’t try to hide from users; instead, a locker encrypts user’s documents using strong cryptography and demands ransom for decryption. Infamous examples of his malware family are Cryptolocker and CryptoWall, among others. Unfortunately, this criminal scheme proved profitable, so new, stronger and more efficient types of encrypting Trojans emerged.
From my research about this ransomeware can you please issue a Support Ticket free of charge. with an active subscription.
Best Regards,
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