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why wont webroot remove this virus

  • 19 August 2019
  • 1 reply
  • 111 views
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So, I've had this "virus" for a couple weeks now. Whenever I try to play a game that's demanding of cpu and RAM, like, let's say, Apex Legends, my computer will completely freeze and the game will crash on startup. My computer freezes for about 10 to 15 minutes at a time. Webroot tells me I have a virus, but won't tell me WHAT it is, how to find it, or if it removed it or not. When I do a full scan, it's apparently gone, but when I restart my PC, the virus comes back. Is there any reason so as to why Webroot is incapable of permanently getting rid of this virus.
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Best answer by TripleHelix 19 August 2019, 21:50

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TripleHelix
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Hello @lmaowebrootlol and Welcome to the Webroot Community!

The best thing to do is Submit a Support Ticket and they will help you sort this out!

Thanks,
Daniel - Windows 10 Pro x64 for Workstations 22H2 on my Alienware 17R2 and Alienware 17R5 Laptops with Webroot SecureAnywhere Complete Beta Tester for PC & Android Moto G9 Plus OS 11. "Take Them to the Train Station"

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