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Hí, I upgraded my WIN10 pro from 1808 to 1909. Before upgrading the Webroot Secureanywhere worked well, but after update the windows starting : the virus protection is off. It is not true; the Defender is switched off, but the Webroot is live, is it on.

After Windows starting, the Webroot little picture jump up on the right upper corner; the Windows notification appear: the virus protection is off. If I look the Windows security, everything is OK. About some minutes  the Webroot picture jumps again…  I do not understand, why?

The PC working well, if I start the Webroot, do not find virus. What can I do?

Thanks: Peter

Hello @hape60 

 

Can you please do a clean reinstall of WSA!

 

Please follow the steps closely!

  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode
  • Let it finish it's install scan
  • Reboot once again
  • DO NOT import any old settings as you can set it up as you like once it's done

Please let us know if that resolves your issue?

Thanks,

Thank you the help, it is working. I have not fake notification in Windows!

 

Thank you the help, it is working. I have not fake notification in Windows!

 


Your very Welcome!

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