Skip to main content
To Customer Support To Customer Support
I have a read-only CD from 2012 that I often keep in my DVD drive because it holds a genealogy database that I use almost daily. I've had it in there for a couple of months when today the scan decides that the .exe file for the database has malware and a Win32.AutoBlock.1 is put on it.  Now I can't use the CD which clearly doesn't suddenly have malware on it.  

 

I couldn't find a way to ignore the auto block or stop it from scanning the DVD drive routinely.  I really need to use this CD.  Please help.
I suspect this might be related to the issue posted elsewhere. In the mean time I've switched the file to "monitor" rather than "block" and that is working for now.
Hi DonnaMFS,

 

Welcome to the Webroot Community,

 

This is more then likely a False Positive. You can Submit a Support Ticket and they will take care of this for you.Or you can call during business hours. This is a free service with your Webroot Subscription.

 

Mon - Fri 7:00 AM to 7:00 PM (MST)

Tel: https://tel:+18666124268

 

Hope this helps?

Reply


Terms & Conditions