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Hi folks, After not using for a month I fired up my Lenovo laptop.  On shut down it loaded many updates.  Next day I got the message Windows 7 Build 7601 This Copy of windows is not Genuine. A microsoft article suggests this has something to do with webroot and certificate recognition.  It's asking to reactivate, but I don't have a product key since this was windows was installed by a computer repair place.  Can any one help?

thanks

 
Hello markb,

 

Can you call the repair shop and get the 25 digit code? @ is our MVP here and maybe he has a suggestion here?

 

 

 

Kind Regards,
@ wrote:

Hi folks, After not using for a month I fired up my Lenovo laptop.  On shut down it loaded many updates.  Next day I got the message Windows 7 Build 7601 This Copy of windows is not Genuine. A microsoft article suggests this has something to do with webroot and certificate recognition.  It's asking to reactivate, but I don't have a product key since this was windows was installed by a computer repair place.  Can any one help?

thanks

 

Hello and Welcome to the Webroot Community!

 

For one it's nothing to do with WSA! Can you try to activate via online and the Windows product Key should still be in the system and if that doesn't work call in to activate and please let me know if that works! http://windows.microsoft.com/en-us/windows/activate-windows#1TC=windows-7

 

Thanks,

 

Daniel 😉
Thanks for the replies.  I brought it back to the computer repair shop, and they entered the required code key.  Apparently a recent microsoft update deleted the product key in the registry.  Seems weird that an MS update would do that, but things seem to be working now.  Thanks again for the suggestions.  It's reassuring to be able to come to this community with questions.
Hello markb,

 

That's wonderful you have got this fixed. Weird update huh?

 

You are welcome and come back anytime,,even just to vist because we are a friendly bunch as the saying goes around here!;)

 

 

Best Regards,

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