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I just tried to scan on my new computer and I get an error message saying that Webroot is unable to connect to the Internet even though my conneciton is fine.
Hello danappofc

 

Would you please do a uninstall/reinstall of Webroot? But firs will you reboot and see if you still get this message?

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if this resolves your issue?

 

Thanks!

 

 

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