Skip to main content
To Customer Support To Customer Support
Window's Security Center indicates the WSA antivirus is NOT activated.  When Security Center "asks" if I want to "turn-on" antivirus, Security Center "asks" Yes, I trust this program and am ready to run it.  I click this option and reboot the computer and I still get the same message (antivirus is NOT turned-on).  Why is there an issue with Microsoft Vista and WSA?  Does this mean I am not protected from viruses by WSA?  From what I can see on the internet this is a common problem.
Hello letitrde,

 

Welcome to the Webroot Community,

 

Would you please do reinstall of Webroot? This usually fixes this issue. Webroot is compatible!

 

Please follow the steps closely!

 


  • Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  • KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  • Download a Copy Here (Best Buy Subscription PC users click HERE) Let us know if it is the Mac version you need.
  • Uninstall WSA and Reboot
  • Install with the new installer, enter your Keycode and don't import any settings if asked to as you can set it up as you like once it's done
  • Let it finish it's install scan
  • Reboot once again
Please let us know if that resolves your issue?

 

Thanks,

 

 

 

Reply


Terms & Conditions