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hi,

i've got an old computer (athlon xp 1900+ with 1mb ram; os: XP SP3) and when i open the main window of WSA and move the mouse over a menu item, it becomes really sluggish and stuttering as the WSA cpu usage goes up very high.



i've contacted the support and get the following answer:

"After analyzing the automatically attached logs, we have white-listed the unknown processes which SecureAnywhere had been monitoring on your system.

We ask that you run a new scan of your computer now (click "Scan My Computer" in the Overview window of SecureAnywhere). Please let us know if the same issue persists after this scan."



so i did the scan again, but unfortunately the problem remained: every WSA window (ie. settings) causes cpu peaks and mouse stuttering. i wrote that to the support 2 days ago but didn't received any answer yet.

 

any idea how to resolve this problem?
That CPU is 13 years old! (I had one myself it was a great processor,still have it at home in fact). I will see if I can find your ticket and check the scan logs. However your PC is very very old and it just may be a case of insufficient CPU horsepower. That said WSA is very lightweight and I havent really seen it cause an issue even on older PC's.

 

Have you been running any other AV programs on that PC? 
ok, some additional info: i've tried AVG and Avast free before WSA, and i have Privatefirewall too, but none of them caused such cpu peaks.

(and of course the ram-size is 1 gb not mb)

 

and if i open any WSA window i can move the mouse without any problem until i go over a menu item - so it seems that these items trigger that high cpu peaks. (as if it were a bad flash-site)

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