Hello shmu26

 

There is not a conflict with HMP. There are others who run HMP and Webroot without an issue. Webroot is like no other AV in the fact it will let you run 98% of the AV's with Webroot.

 

Now if you have another AV installed on Windows 10, it will automatically disable Windows Defender.  It will not allow you to have both enabled at the same time.  This is a function of Windows, not Webroot. The same will be true of any AV you install on Windows 10.

 

If you uninstall Webroot (or other AV you have installed) Windows Defender will automatically come back active if it was set for that, OR it will provide you a system notification that action is needed in order to either turn Windows Defender back on or re-enable/re-install your other AV.

 

Please have a look here if you want to run them both. Please be careful when changing the registry.

 

https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/How-to-Run-WSA-alongside-Windows-

Defender-on-Windows-8-Windows-8/ta-p/23058

 

IMO you only need Webroot

 

Hope this helps?

---

Hi shmu26

 

Welcome to the Community Forums.

 

I run HMP.A as well as WSA and as far as I am aware Sherry is correct in that HMP.A should not interfere with the installation of WSA on your system...and they do work well together once both installed.

 

If you do run into any issues then I would just unistall HMP.A, install WSA and then reinstall HMP.A...in extremis that will work fine too.

 

Regards, Baldrick

---

thanks.

Can WSA  protect chrome when it is running in Sandboxie?

If so, how?

---

Hello ?

 

You are welcome!

 

To be honest I haven't used Sandboxie.  EDITED Please have a look at this thread https://community.webroot.com/t5/Webroot-SecureAnywhere-Complete/WSA-and-Sandboxie/m-p/210763/highlight/true#M13048

 

If you do have questions about the compatibility then you can Submit a Support Ticket and they can advise you further. This is a free service with your Webroot subscription.

 

 

---

There are no conflicts between WSA and HMP.A, Sandboxie and Chrome.

 

Sometimes the Webroot Password Manager will not activate correctly in Chrome - but that is an easy fix.  If that happens, then just post your issue here and one of the Webroot VIPs will get you sorted out with the Webroot Toolbar Fix utility.

 

* * * * *

 

There is a known issue between HMP.A and Sandboxie.

 

With HMP.A and Sandboxie installed together, you might  get an error message from Sandboxie stating "Cannot communicate with Sandboxie Service."

 

If Chrome is working, then you can select "Hide" in the Sandboxie message box.  However, the next time you boot-up your system after a complete shut-down, the error message will reappear; hiding the error message is not permanent.

---

Thank you for your help ?:D

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hitmanpro.alert have problem with wrusr.dll webroot user dll and other antivirus like bitdefender, i always see this problem at moment of open the chromium products and hitmanpro protection- right, I try to exclude mutually & visceverse those 2 programs but not is fix.

---

Hello monstertruckpa,

 

Welcome to the Webroot Community,

 

Bitdefender is the only AV that I know that will conflict or is not compatible with Webroot. HMP is compatible though. I would do a uninstall/reinstall of Webroot to see if you still have these dll issues.

 

Please follow the steps closely!

 

• Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
  
• Be sure you add your Keycode to your Online Console: Webroot SecureAnywhere Online Console
  
• KEEP the computer online for Uninstall and Reinstall to make sure it works correctly
  
• Download a Copy Here (Best Buy Geek Squad Subscription PC users click HERE) Let us know if it is the Mac version you need.
  
• Uninstall WSA and Reboot
  
• Install with the new installer, enter your Keycode and do NOT import any settings if offered by the installer as you can set it up as you like once it's done
  
• Let it finish it's install scan
  
• Reboot once again

Please let us know if that resolves your issue? Or you can Submit a Support Ticket and they can have a look. This is a free service with your Webroot subscription.

 

Thanks,

---

Intruder

PID 724

Application C:Program Files (x86)GoogleChromeApplicationchrome.exe

Description Google Chrome 55

Detour Report

# Address Owner Disassembly

-- ---------- ------------------------ ------------------------

CreateServiceA

1 0x75973414 advapi32.dll JMP 0x71130ffa

2 0x71130FFA (anonymous; ntdll.dll)

CreateServiceW

1 0x759570A4 advapi32.dll JMP 0x71100ffa

2 0x71100FFA (anonymous; ntdll.dll)

CreateProcessA

1 0x75A51072 kernel32.dll JMP 0x43df0000

2 0x43DF0000 (anonymous)

CreateProcessInternalA

1 0x75A6A4A7 kernel32.dll JMP 0x415d0000

2 0x415D0000 (anonymous)

CreateProcessInternalW

1 0x75A63BBB kernel32.dll JMP 0x4de40000

2 0x4DE40000 (anonymous)

CreateProcessW

1 0x75A5103D kernel32.dll JMP 0x56dd0000

2 0x56DD0000 (anonymous)

LoadLibraryExW

1 0x75A548FD kernel32.dll JMP 0x6eab9860

2 0x6EAB9860 WRusr.dll

WinExec

1 0x75AD3231 kernel32.dll JMP 0x66390000

2 0x66390000 (anonymous)

CreateWindowExA

1 0x760BD23E USER32.dll JMP 0x6eab3140

2 0x6EAB3140 WRusr.dll

CreateWindowExW

1 0x760B8A29 USER32.dll JMP 0x6eab31a0

2 0x6EAB31A0 WRusr.dll

DrawTextExW

1 0x760C14B6 USER32.dll JMP 0x6eab3030

2 0x6EAB3030 WRusr.dll

SetClipboardData

1 0x760F8E6F USER32.dll JMP 0x6eabd860

2 0x6EABD860 WRusr.dll

SetWindowTextA

1 0x760C86DE USER32.dll JMP 0x6eab30c0

2 0x6EAB30C0 WRusr.dll

SetWindowTextW

1 0x760C1F14 USER32.dll JMP 0x6eab3080

2 0x6EAB3080 WRusr.dll

BitBlt

1 0x761B5EA5 GDI32.dll JMP 0x6eabd770

2 0x6EABD770 WRusr.dll

TextOutW

1 0x761BEEB1 GDI32.dll JMP 0x6eab96f0

2 0x6EAB96F0 WRusr.dll

connect

1 0x764A68F5 WS2_32.dll JMP 0x711f0ffa

2 0x711F0FFA (anonymous; ntdll.dll)

listen

1 0x764AE977 WS2_32.dll JMP 0x71190ffa

2 0x71190FFA (anonymous; ntdll.dll)

recv

1 0x764A6826 WS2_32.dll JMP 0x6eac0370

2 0x6EAC0370 WRusr.dll

send *

1 0x764A6C19 WS2_32.dll JMP 0x6eabca40

2 0x6EABCA40 WRusr.dll

WSAConnect

1 0x764ABCD5 WS2_32.dll JMP 0x711c0ffa

2 0x711C0FFA (anonymous; ntdll.dll)

WSALookupServiceBeginW

1 0x764A5822 WS2_32.dll JMP 0x71160ffa

2 0x71160FFA (anonymous; ntdll.dll)

URLDownloadToFileW

1 0x765A95D0 urlmon.dll JMP 0x7173000a

2 0x7173000A (anonymous)

LoadLibraryExW

1 0x768D2BDC KernelBase.dll JMP 0x42430000

2 0x42430000 (anonymous)

VirtualProtect

1 0x768CF0E6 KernelBase.dll JMP 0x3b640000

2 0x3B640000 (anonymous)

VirtualProtectEx

1 0x768CEFBF KernelBase.dll JMP 0x40a80000

2 0x40A80000 (anonymous)

CoCreateInstance

1 0x76959CBB ole32.dll JMP 0x710d0ffa

2 0x710D0FFA (anonymous; ntdll.dll)

CoCreateInstanceEx

1 0x76959CFE ole32.dll JMP 0x710a0ffa

2 0x710A0FFA (anonymous; ntdll.dll)

CoGetClassObject

1 0x7694546D ole32.dll JMP 0x71070ffa

2 0x71070FFA (anonymous; ntdll.dll)

NtAllocateVirtualMemory

1 0x7705FAD0 ntdll.dll JMP 0x7125000a

2 0x7125000A (anonymous)

NtCreateFile

1 0x770600C4 ntdll.dll JMP 0x70fe0ffa

2 0x70FE0FFA (anonymous; ntdll.dll)

NtDeleteValueKey

1 0x77060A54 ntdll.dll JMP 0x71010ffa

2 0x71010FFA (anonymous; ntdll.dll)

NtOpenFile

1 0x7705FD74 ntdll.dll JMP 0x70fb0ffa

2 0x70FB0FFA (anonymous; ntdll.dll)

NtOpenProcess

1 0x7705FC30 ntdll.dll JMP 0x70f50ffa

2 0x70F50FFA (anonymous; ntdll.dll)

NtSetContextThread

1 0x77061930 ntdll.dll JMP 0x70f20ffa

2 0x70F20FFA (anonymous; ntdll.dll)

NtSetInformationFile

1 0x7705FC48 ntdll.dll JMP 0x70f80ffa

2 0x70F80FFA (anonymous; ntdll.dll)

NtSetSystemInformation

1 0x77061BF4 ntdll.dll JMP 0x70ef0ffa

2 0x70EF0FFA (anonymous; ntdll.dll)

NtSetValueKey

1 0x770601D4 ntdll.dll JMP 0x71040ffa

2 0x71040FFA (anonymous; ntdll.dll)



Code Injection

00FF7000-00FF8000 4KB C:Program FilesWebrootWRSA.exe [8084]

01030000-01031000 4KB

00F40000-00F41000 4KB

00050000-00051000 4KB

02960000-02961000 4KB

1 C:Program FilesWebrootWRSA.exe [8084]

"C:Program FilesWebrootWRSA.exe" -service

2 C:WindowsSystem32services.exe [696]

Thumbprint

0e195b73156393596fa4fd099b2bf7715e68c689fc4a11a68fc60692b681cfc1

 

at the momment of a fresh webroot instalation, this appears ¿what's up?

 i have installed emsisoft in my other windows and i have none problems alerts.

,

 

 

 

 

 

 

weebroot works perfectly without identity protection:

shield identity & shield phishing & without applications protections,  but the icon change color from green to gray with exclamation, he show me messages of not complete protection.

I Just the active ones webroot all protections, these messages HMPA appear like here.

 

My windows is windows 7 64bit. license webroot trial mode.

---

Hello @,

 

Please submit a Supprt Ticket and they can clear this up for you. This is a free service.with a Webroot subscription.

https://www.webrootanywhere.com/servicewelcome.asp

 

Let us know how things go won't you? Webroot Support will be able to get to the bottom of this. 

 

---

solved my problem. thanks for the response, now im so happy. 

---