Best answer by ProTruckDriver
View originalWSA not Add/Remove Programs
I havde just reinstalled WSA. I inserted a valid keycode and did an initial scan. The protected computer does not show up in my Webroot security panel. It also does not show up in Add/Remove Programs in the control panel. Either it's bizarre behavior or I am making errors in installation somewhere. One instruction on the forum said to go into the basic configuration area of the WSA desktop. I don't seem to have a basic configuration setting; therefore, that instruction is not helpful to me. I would appreciate help in getting this fixed, preferable with clear, step by step instructions. Thank you.
Your Welcome djfett0127. The Webroot Support Professionals will help you remove WSA from your computer. 😉
Thank you. I just submitted one. I would actually like to remove WSA from my system but can't until it appears in the Add/Remove programs area.
Please submit a Support Ticket or Contact Webroot Support to sort this problem. This service is FREE with a Paid Subscription.
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Support Ticket System is Open 24/7
None of the settings that you instructed me to use are present. For example, no WSA.exe is found on the computer, yet I have the WSA desktop in the task bar. I can't seem to either be able to uninstall the program or reinstall it so that it appears where it should. I can't even figure out how to repair a former install as it doesn't appear in the Add/Remove programs. I am stymied and frustrated.
Hello djfett0127, Welcome to the Webroot Community Forum. :D
Sorry your having trouble with WSA. Since WSA is not in your Control Pannel Add/Remove please see this KB Article.
After the Unistall, Reboot. Then:
Please follow the steps below closely in terms of installing WSA on the target system/machine!
Dave.
Sorry your having trouble with WSA. Since WSA is not in your Control Pannel Add/Remove please see this KB Article.
After the Unistall, Reboot. Then:
Please follow the steps below closely in terms of installing WSA on the target system/machine!
- Make sure you have a copy of your 20 Character Alphanumeric Keycode! Example: SA69-AAAA-A783-DE78-XXXX
- KEEP the computer online during the install to make sure it works correctly
- Download a Copy Here (Best Buy Subscription PC users click HERE). Let us know if it is the Mac version you need.
- Install with the new installer, entering your Keycode when prompted to do so in the install process
- Let it finish it's install scan
- Reboot
Dave.
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