Best answer by modela1
View originalWebroot is conflicting with Norton.
Userlevel 1
I was told when I purchased Webroot that it would not conflict with Norton. Well, it does. I called and was told that it was a Norton problem. Had I known I would not have purchased Webroot and that is why I asked the question.
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Userlevel 7
+56
Yes that is true always install WSA first sorry I forgot that part and ignore the other that wants to remove WSA..@ wrote:
One thing I found was if I installed Norton first and then tried to install webroot it would automatically uninstall Webroot. I had to uninstall Norton, then reinstall Webroot. This is where I had the problem of Norton not wanting to load (it wanted to uninstall Webroot). When I disabled the firewall and other protections in Webroot. I could go into Norton and exclude Webroot and things seem to be okay from there.
In summary:
Install Webroot first. Then install Norton.
Daniel
Userlevel 1
One thing I found was if I installed Norton first and then tried to install webroot it would automatically uninstall Webroot. I had to uninstall Norton, then reinstall Webroot. This is where I had the problem of Norton not wanting to load (it wanted to uninstall Webroot). When I disabled the firewall and other protections in Webroot. I could go into Norton and exclude Webroot and things seem to be okay from there.
In summary:
Install Webroot first. Then install Norton.
In summary:
Install Webroot first. Then install Norton.
Userlevel 7
+56
Great and Please let us know how it goes as it could help other users/members with the Combo! Also ignore any message about Norton want's to remove WSA that's probably built into Norton as WSA will play nice with most other AV's and will not tell you to uninstall your other AV.
Thanks,
Daniel 😉
Thanks,
Daniel 😉
Userlevel 1
I rebooted it and disabled the firewall and protections. That allowed me to go in and make exceptions to Webroot in Norton. After that, I can engage Norton without a conflict. Hopefully, that will fix it. Thanks for the help.
jim
jim
Userlevel 7
+56
Did you try a Reboot? If it doesn't show in the Tray how do you know WSA is Running?
Userlevel 1
If the circle W is a clock, there is a whie curved arrow about 7:00 position but nothing more.
Userlevel 7
+56
No, does it show down buy the Clock now? If not try a Reboot.@ wrote:
Is a reboot necessary?
Userlevel 1
Is a reboot necessary?
Userlevel 1
They are all checked and saved as pictured.
Userlevel 7
+56
Make sure it's checked and save!@ wrote:
I do not see a tray icon.
Userlevel 1
Hope nothing serious. Thanks for the help.
Userlevel 7
I have to be leaving for a Doc appointment in about 10 minutes. I know @ was running Norton Security with Backup and WSA. He may have run Norton 360?? Maybe he can chime in here when he comes online. See ya in a few hours. 😃
Userlevel 1
I do not see a tray icon.
Userlevel 1
I appreciate your patience, but my menu items look different. Allow manual shutdown is checked under installation, The other options do not show up.
Userlevel 7
+56
See here and click on the little Cog:
Then Right Click on the Tray Icon down by the Clock
Then Right Click on the Tray Icon down by the Clock
Userlevel 1
I do not see these options under advanced settings.
Userlevel 7
+56
Go here under Advance Settings and Make sure the last box is checked in the picture and save then go to the Tray Icon to Shut Down Protection. http://www.webroot.com/En_US/SecureAnywhere/PC/WSA_PC_Help.htm#C13_Settings/CH13a_SettingInstallPreferences.htm
Daniel
Daniel
Userlevel 1
The Webroot options are totally new. I could not find out where to shut it down.
Userlevel 7
Shut down Webroot like TripleHelix posted. Then go into Norton and find the settings like I posted. Click configure in Norton both for Sonar and Scans > Add Folders > C: Drive (Your Hard Drive) > Programs and Folders. Add Webroot Folder.
Userlevel 7
+56
You should be able to if you know where Webroot EXE is? C:Program FilesWebrootWRSA.exe and add that to Norton's exclusion list.@ wrote:
Could I shut down Webroot without uninstalling it and try to exclude it? If so, how?
Daniel
Userlevel 7
+56
With WSA a file is Good, Bad or Unknown unlike other AV's it's either Good or Bad. Now when a file is being Monitored so WSA is keeping an eye on it and if deemed bad it can rollback to the pre-infection state see this short video: https://community.webroot.com/t5/Webroot-Education/What-Happens-if-Webroot-quot-Misses-quot-a-Virus/ta-p/10202 so in your case the Norton files are safe as far as you know but sometimes you have to contact support to Whitelist the file to make it Good or Bad then it's not unknown. See here the WIN Cloud: http://www.brightcloud.com/platform/webroot-intelligence-network.php@ wrote:
Pardon my unfamiliarity with the terms, but is the Whitelist?
HTH,
Daniel ;)
Userlevel 1
Could I shut down Webroot without uninstalling it and try to exclude it? If so, how?
Userlevel 1
Pardon my unfamiliarity with the terms, but is the Whitelist?
Userlevel 7
+56
Sure just Right Click on the Tray Icon and Click Shut Down Protection.@ wrote:
Can I shut down Webroot manually and give that a try?
Daniel
Userlevel 1
Can I shut down Webroot manually and give that a try?
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