Account setup

  • 1 February 2016
  • 3 replies

I am trying to set up my account and keep getting an error when it asks for the 2 letter of my security code. I contacted tech support and they gave me an answer of going back on line and try to set up the account again. Same result every time I try.

Best answer by TripleHelix 18 August 2020, 22:20

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3 replies

Userlevel 7
Badge +62
Hello ?
Welcome to the Webroot Community,
Are you following these instructions below? What is the exact error message you are getting?
Creating an account

The first user created for an account is the administrator for that account. The account administrator can create additional users and specify their access levels for each Webroot SecureAnywhere product that is licensed and associated with this account.

The administrator has access to the SecureAnywhere consoles, license keycodes, users, and account settings for the account.

To create an account:
  1. Open your browser to the Webroot online management account website. You see the Log in and Create an Account panels.  
  2. Click Sign up now in the Create an Account panel of the SecureAnywhere website. [img][/img] The Create an Account registration page opens: [img][/img]  
  3. Complete the registration information:
If you still are having issues then please Submit a Support Ticket and tell them you cannot fix this issue and you still need there help.
EDITED: or call
Mon-Fri 7:00 AM to 6:30 PM (MST)
Sat-Sun 7:00 AM to 6:00 PM (MST)

I am trying to create an account but can’t. We had an old account that expired that is still in the system. We opened a new account through Best Buy. So I activated the new account but it wont let me create a log in. It tells me the information is wrong that I put in. So how do I delete the old information.

Userlevel 7
Badge +63

Hello @St James Baptist Church 


This is a 4+ year old thread so with account issues it’s always best to contact Webroot support directly:


Technical Support

Webroot Support:

Submit a ticket

Call 1-866-612-4227