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Webroot® SecureAnywhere™ - Complete

Webroot® SecureAnywhere™ - Complete

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  • 10,821 Replies
2080 Topics
S
Community Guide
SXR6Community Guide
asked in Webroot® SecureAnywhere™ - Complete
2 Factor Authentication not receiving SMS/Text

Hi When I log into my Carbonite Account, I don’t receive the the SMS/Text message and have to request the code be resent via email.Would this be because I am located in Australia? The +61 Country Code is included in my Phone Number. 

645
TripleHelix
Moderator
S
Community Guide
SXR6Community Guide
asked in Webroot® SecureAnywhere™ - Complete
Windows 11 System Restore and Webroot

I did a System Restore in Windows 11 and after I logged back in the error message was on screen.I disabled Webroot and tried the same System Restore Point again and the same message.Administrator Command Prompt ran in the order belowSFC /ScannowDISM /Online /Cleanup-Image /CheckHealth DISM /Online /Cleanup-Image /ScanHealthNo ErrorsUninstalled Webroot and reran the Same System Restore Point and Success.Webroot was installed again, had to input the Keycode.

828
TripleHelix
Moderator
S
Community Guide
SXR6Community Guide
asked in Webroot® SecureAnywhere™ - Complete
Possible False Positive

Hi Happy Easter if you are celebrating.I scanned a new system with Webroot Secure Anywhere and a file that is part of an AMD Driver package is being flagged with W32.Coinminer.Gen.I  uploaded the file to the Virus Total Website and Webroot was the only software that Detected the issue.I have also submitted the file using the report function within Webroot Secure Anywhere which again flagged the file.So if this is a false positive does anyone know what happens next and if it is not a false positive what should I do?Thank you.  

432
S
Community Guide
P
New Voice
pedrosilva58New Voice
asked in Webroot® SecureAnywhere™ - Complete
Webroot Internet Security renewal for several years

Greetings!I'm trying to renew my Webroot Internet Security for three years, as I've done before. Following the instructions on https://support.carbonite.com/articles/Personal-Mac-Windows-Renewing-Your-Carbonite-Subscription, renewal for only one year appears, with no apparent way to change it. Assistance appreciated! 

765
TripleHelix
Moderator
S
Fresh Face
specter_kunFresh Face
posted in Webroot® SecureAnywhere™ - Complete
Issue with updating Nvidia App and drivers

Hi all, I’ve been having issues with updating my Nvidia App and Nvidia Drivers while having the Webroot Antivirus installed, which is strange because before this month (March 2025) I used to be able to update both Nvidia App and the Nvidia game driver. I was wondering what could be the cause of this and if there’s a way to fix it because at the moment I have to constantly uninstall Webroot first, then update both Nvidia App and Nvidia Game Driver, and then afterwards reinstall Webroot. Please if anyone has any suggestions or know how to fix it please let me know. I do hope that Webroot fixes this bug soon as I’m not the only whose been affected by this and it’s very frustrating. Thank you and have a nice day. Specter

461
ProTruckDriver
Moderator
V
Popular Voice
venus60Popular Voice
asked in Webroot® SecureAnywhere™ - Complete
Secure Erase

Hello Everyone.Inside my Webroot Secure Anywhere CE 25.1, I also have the Secure Erase, I remember years ago it was called Window Washer am i Correct??Years ago my friend who was an Computer Engineer, this is what he told me ,”Quote”If you have a SSD Drive, you should only use the Normal Level of Secure Erase, otherwise If you useMedium, or Maximum, there is a possibility you may Damage your SSD Drives…Is that True?Please let me knowThanks

321
TripleHelix
Moderator
V
Popular Voice
venus60Popular Voice
asked in Webroot® SecureAnywhere™ - Complete
Current File version and CE25.1

Hello Everyone.I just purchased the yearly subscription. I have the Webroot secure Anywhere, CE 25.1, also, I am running the current version which Is 9.0.38.39, I have a question please:To see what is the current version and To make sure you have the Current CE, where do you see the Info. From what i know I have to Download the wsinstall and Right Click -Details Correct??What about CE.Thanks

493
TripleHelix
Moderator
A
Administrator
ayushbansal22Administrator
published in Webroot® SecureAnywhere™ - Complete
Launch of Webroot Total ProtectionNews

Announcing the Launch of Webroot Total Protection and Webroot Essentials! We are thrilled to announce the launch of Webroot Total Protection and Webroot Essentials! This milestone represents over three years of innovation and dedication. As customer needs have evolved from device protection to protection for their entire digital life, we recognized the necessity to adapt and elevate our offerings. What is Webroot Total Protection and Essentials? Webroot Total Protection is our most comprehensive solution to date, featuring a new, intuitive interface and a flexible platform designed to support our B2B2C marketing strategy and future growth. Total Protection is an all-in-one cybersecurity solution for individuals and families, combining our most used features with new capabilities:Device Protection (Antivirus) Identity Protection Password Manager VPN (new!) Parental Controls (new!) Unlimited Backup (new!)Webroot Essentials simplifies our previous Webroot AV, Plus, and Complete products u

5957
TripleHelix
Moderator
A
Administrator
ayushbansal22Administrator
published in Webroot® SecureAnywhere™ - Complete
Is your whole digital life protected? 4 ways to address common vulnerabilitiesBlog

Cyber threats. Identity theft. Online profiling. Financial fraud. Social media misuse. The list just gets longer. As more aspects of our lives move online and digital devices proliferate, staying safe from threats has become more important than ever.Consider all the connected devices you use for daily tasks—browsing, shopping, banking, gaming, and more. Then think about all the content that you share on these devices every day; much of it likely contains sensitive or critical information that, in the wrong hands, could lead to serious damage with long-lasting impact.The solution? Comprehensive digital protection. Webroot Total Protection is the latest release in our Customer Digital Life Protection strategy that checks all the boxes. It’s a top-end, true all-in-one offering based on a new platform that combines antivirus, password manager, identity protection, VPN, backup, and parental controls.1. Protect your devices from virusesHow confident are you that your digital music, photos, a

442
Jasper_The_Rasper
Moderator
K
New Member
kennedystephenNew Member
asked in Webroot® SecureAnywhere™ - Complete
SMTP traffic blocked from custom Application

I am a software developer. I wrote a C# app that calls out to my email provider’s SMTP port (smtp.gmail.com). Only when Webroot is running, the traffic port (587) gets closed immediately with this error:System.Net.Mail.SmtpException Message=Service not available, closing transmission channel. The server response was: Cannot connect to SMTP server ::ffff:209.85.200.108 (::ffff:209.85.200.108:587), connect error 10060.This isn’t a problem with the code, or with Google, as it all works perfect when Webroot is NOT running. It’s only when I QUIT (shutdown) Webroot entirely, does it actually then work just fine. I’ve even disabled all the individual Webroot components (real time shield, web shield, firewall) - that didn’t help. I uninstalled and reinstalled Webroot - that didn’t help.  I added my application (.exe) to the file and script exceptions settings - that didn’t help. I don’t see a way in Webroot SecureAnywhere CE to add firewall exceptions. 

221
ProTruckDriver
Moderator
J
New Voice
Jacques_RNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Control Private Data Transfer by Software (via Proxy) by Wondershare

BonjourJe viens d’acheter Wondershare Uniconverter 16.Il est possible d’améliorer les vidéos avec l’intelligence artificielle.Je découvre que le traitement des vidéos s’effectue à distance sur leurs serveurs. De grandes quantités de données leur sont donc transférées. Cela me rend méfiant, car je pensais que le logiciel traitait mes données sur le PC et non ailleurs, en Chine en l’occurrence.Il semble que certaines IP soient demandées en même temps :3.222.32.673.223.153.2253.165.136.1063.165.136.1243.165.136.115Les adresses IP 3.222.32.67 et 3.223.153.225 semblent rejoindre le domaine www.proxysite.comIl semble que si ces IP ne sont pas autorisées, le traitement de l’IA ne fonctionne pas, bien que le fichier vidéo ait déjà été transmis.Question 1 : Y a-t-il quelque chose à craindre qu’un proxy soit contacté, surtout en sachant qu’il est déclaré malveillant ou suspect par quatre sociétés de sécurité ?Question 2 : Comment puis-je savoir si Wondershare ne transmet que des fichiers vidéo à

503
TripleHelix
Moderator
explanoit
Silver VIP
explanoitSilver VIP
asked in Webroot® SecureAnywhere™ - Complete
Genesis installer (Install failed)

I’m getting constant messages in scan log: Sat 2023-11-04 00:55:08.0133    Genesis installation initiated.Sat 2023-11-04 00:55:09.0209    C:\Program Files (x86)\Webroot\Components\WR-886c946fa8282a3ec041571c8fbf02de93c38a7f5092c4e2a9c82bb7866d243f.msi installer failed (1603)Sat 2023-11-04 00:55:09.0209    Genesis installer (Install failed) When I run the MSI manually, I get this in the MSI log: MSI (s) (2C:E0) [02:10:54:951]: Executing op: ActionStart(Name=CA_WRCA_INSTALL,,)MSI (s) (2C:E0) [02:10:54:951]: Executing op: CustomActionSchedule(Action=CA_WRCA_INSTALL,ActionType=3074,Source=BinaryData,Target=/Install "C:\Program Files\Webroot\Core\\",)MSI (s) (2C:E0) [02:10:55:066]: Note: 1: 1722 2: CA_WRCA_INSTALL 3: C:\WINDOWS\Installer\MSI545C.tmp 4: /Install "C:\Program Files\Webroot\Core\\" CustomAction CA_WRCA_INSTALL returned actual error code 6 (note this may not be 100% accurate if translation happened inside sandbox)MSI (s) (2C:E0) [02:10:55:066]: Product: Core -- Error 1722. There

1957
TripleHelix
Moderator
V
Popular Voice
venus60Popular Voice
asked in Webroot® SecureAnywhere™ - Complete
Current Software Version

Hello Everyone.So, Technically every time i want to check to see If I am running the latest Software, I should go to this Link, and Download the wainstall.exe file, Later Right Click- Properties-Details.The Link:https://anywhere.webrootcloudav.com/zerol/wsainstall.exe Current version is 9.036.40Is that Correct???Is that how you check for a new software ?Also, I noticed one of my computers is not showing when I go to  Carbonite Webroote My Account CE 24.3, But when I open the Webnroot from that computer it shows it is protectedPlease let me knowThanks. 

1032
V
Popular Voice
K
New Member
krthom1New Member
asked in Webroot® SecureAnywhere™ - Complete
Webroot processes in Task Manager

Running Windows 10 Pro,22H2,x64 . Recently renewed my SecureAnywhere, and ran wsainstall.exe, entered new key and everything seemed good. Then started having Windows startup issues, not hardware, and I noticed in Task Manager, 5 processes running for Webroot, two of which show 32-bit.  3 processes have dark green circles with white W, the 2 32-bit ones have light green circle with black W. Two of the dark ones show associated with “WRCoreService” and “WRSkyClient” . One of the 32-bit ones shows “WRSVC”. Any chance that has anything to do with the startup issues? Thanks.

1101
TripleHelix
Moderator
J
New Voice
johnnyborNew Voice
asked in Webroot® SecureAnywhere™ - Complete
Webroot keeps saying Protection Expiring Soon

Ok so My webroot is expirecing in like 7 days , the popup keeps coming up onthe bottom right, so I purchased a new key from amazon and installed the new key and webroot works fine , it starts ike normal witht the green screen in the bottom right but the annoying messge also keeps poping up too saying “ Protection expiring soon! “ and I have to X it out every time. How do I stop this from occuring? its happening to all my devices even thought the program works fine with the new key entered. 

33434
TripleHelix
Moderator
M
Fresh Face
MajorJM
asked in Webroot® SecureAnywhere™ - Complete
Two Points to Ponder

As my Webroot subscription comes to renewal time, next month, I have the following observations on the sales tactics and general customer feedback. To begin with, there is no link to Customer Feedback. You can request technical support, but I wouldn’t bother that department with my feedback and/or personal complaints about the service. This leads to a customer feeling that the company doesn’t care what the end user feels about the service they are receiving. Also it would lead me to think that their technical support must deal with customers, who would like to voice their opinion about the functionality of these services. A general feedback link might alleviate such instances as well as give customers a general feeling of being important to the company they are forking out money to. I looked through everything and even Googled Webroot customer feedback. No such link existed so I found this community page. So, as I stated, about a month before my subscription expires, webroot gives me a

843
TripleHelix
Moderator
V
Popular Voice
venus60Popular Voice
asked in Webroot® SecureAnywhere™ - Complete
RE: Adding Another Protection Issue " Is Baldrick Around"

Hello Everyone.Its been a while since I post a review. I hope everyone is doing OK. I missed all of you, this is a very good Forum. I have 5 Subscriptions of Webroot Secure Anywhere CE 24.2 Installed in 5 Separate Computers, and I am happy without any issues. I thing it used to called another name.  I wanted to purchase one more Subscription and Install It to my friends Computer as a Gift, But I could not find any Links to do that. Therefore I purchased One single Subscription alone Webroot SecureAnywhere Anti Virus 1 Device 1 Year Subscription for $29.99 and I was charge $9.99 for a CD Installation which i did not wanted, and there was no option to uncheck the CD Software so the total came up to $41.00.After the Installations in my friend’s computer, I noticed Inside Utilities there is no System Optimizer. What is the different between my Subscription, and the one I purchased today?Can I upgrade it?Is Baldrick around?Thanks. 

18818
TripleHelix
Moderator
C
New Member
ChaseresoluteyachtsalesNew Member
asked in Webroot® SecureAnywhere™ - Complete
I have an the same Webroot warning coming up on our new re-branded website. Can someone help me to get this verified?

 [ Link Removed ~ PTD] has the Webroot warning. Can someone help me get this verified and the warning removed? 

891
TripleHelix
Moderator
N
New Member
NomadWarriorNew Member
asked in Webroot® SecureAnywhere™ - Complete
Removing PCs from account dashboard

How do I remove old obsolete PCs from my account. My dashboard shows PCs I no longer own. 

801
TripleHelix
Moderator
L
New Voice
LongboardNew Voice
posted in Webroot® SecureAnywhere™ - Complete
Recent review and a survey from AV-C

I am long term user:I know we have been in this rodeo before, but…Webroot Antivirus Review 2024 — Is It Secure Enough? (safetydetectives.com)Not a bad deep dive contemporaneous review with some concerns for me. Also:IT Security Survey 2024 - AV-ComparativesThis is a surveyMaybe a, erm, ‘selective” sample, but respondents are users who have increased awareness.I appreciate the testing issues with AV-C, but, Webroot , really, does not feature anywhere in this survey. Any comments?

952
L
New Voice
T
New Member
TomRizzNew Member
asked in Webroot® SecureAnywhere™ - Complete
How to escalate support case?

How does one go about escalating a support case?We have endpoints that have completely vanished from our GSM console, and support is non-responsive.(Endpoints are not visible even in the “Deactivated” group)I can’t tell if these endpoints have protection or not, much less what happened and why they have gone missing. I’ve pleaded with support for escalation and I’m given a boilerplate response of “Our backend team is investigating”.(It’s been a week)I’ve also requested the audit logs for the site where the endpoints have gone missing, but I’m still waiting. I’ve asked for a manager to call me, and I’ve asked for escalation.No matter what I do, I can’t seem to get any movement on this.How do I get support with Webroot?

452
TylerM
Administrator
O
New Member
OldheadNew Member
asked in Webroot® SecureAnywhere™ - Complete
Current subscription ending 1-31-24 and wanting to save some money.

Starting out by wishing everyone a most wonderful New Year:-)I originally bought and installed Webroot Secure Anywhere Complete for my desktop PC, running Windows 8.1 but I’ve upgraded to Windows 10 about a year ago or so.  I originally bought the service through Amazon back around 2018. But for simplistic sakes I merely renewed through Webroot each year but at a much higher price. Currently they want $79.99 to renew for the next year however Amazon has it listed as:  (Webroot Internet Security Complete | Antivirus Software 2024 | 5 Device | 2 Year Download for PC/Mac/Chromebook/Android/IOS + Password Manager, Performance Optimizer & Cloud BackupVisit the Webroot StorePlatform : Windows 8.1, Windows 8, Windows 10, Mac OS X, Windows 11, Windows 7 )The two year subscription is listed at only $49.99, a great deal compared to the $79.99 to renew for the next 1 yr. So after a little searching about downloading it from Amazon someone said all that needs to be done is to enter the new act

1231
TripleHelix
Moderator
E
Fresh Face
EJ27Fresh Face
asked in Webroot® SecureAnywhere™ - Complete
Change Device Name

In My Account on line, Security tab, it shows the devices protected under a given Keycode. For each, it shows the actual Device Name of that device. There is a pencil icon, which allows me to change that to a more convenient name (it shows the actual name, in smaller letters,  below that). However, it then changes the name back to the default (i.e.: actual name of device). How do I prevent it from changing the name back?

975
ProTruckDriver
Moderator
sm.d
Fresh Face
sm.dFresh Face
asked in Webroot® SecureAnywhere™ - Complete
Webroot PC dashboard 'Learn more' buttons not working

Hello, I have been facing the subject issue continuously. To see if this issue can be resolved, I have tried the following but to no avail:1. Installing and reinstalling from the WSA homepage2. Downloading and installing from the My Account3. Downloading and installing from the online console management websiteThe product I use is Webroot Internet Security Complete.Does anyone know a permanent fix to this issue? 

642
sm.d
Fresh Face
K
Fresh Face
kevomac12Fresh Face
asked in Webroot® SecureAnywhere™ - Complete
Error attempting to read instructions for the deletion of backup & sync

http://blockpg-dock.safezone.mcafee.com/blockpage/?ref=6b634eac4fe6d146c8895c29e6692636 I’m blocked from the page containing the instructions. Anyone have a working link to these instructions?

16112
TripleHelix
Moderator

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