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Hi,

 

i’m stuck in a frustrating loop. I need help resetting my 2FA, since i lost my device… choosing ‘lost device’ redirects me to a link requiring to answer three questions  i cannot remember setting… and below that it says: need help? Contact support. But you can only get support AFTER login, which i cannot do, obviously. Reaching support by phone is not possible… so now what? Any ideas?

In short: i’m stuck on step 6 of this post: https://community.webroot.com/general-security-information-102/how-to-access-your-console-when-your-smart-device-is-missing-and-2fa-is-enabled-340981

Kind regards,

Jevos

If you can’t remember your security questions then the only option is to go through support. They’ll need you to call for this particular issue due to the need to verify a bunch of info and confirm your identity.

 

They can be reached here: 1-866-612-4227

 

-Keenan

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