Best answer by Randy
View originalActivate a New Keycode
My yearly plus subscription is ending tomorrow. I added a new keycode for "complete" into my software but the console is not recognizing the upgraded license. I added the new keycode in the console as well under "manage keycodes". It shows but it's not activated. How do I do that? Thanks in advance.
Hi Randy,
Sounds good to hear that you did a clean reinstall.
If you need anything else just holler!
Thanks for getting back to us.
Best Regards,
Sounds good to hear that you did a clean reinstall.
If you need anything else just holler!
Thanks for getting back to us.
Best Regards,
Thanks for the reply Sherry. I think I've got it. I reinstalled the software and everything seems to be fine. I appreciate the quick response....
Hello Randy,
Can you please do a scan of Webroot and see if that will activate your WSAC? Webroot should self upgrade during a scan Did you do this below?.
If you are having trouble then you can submit a Support Ticket I believe you will need your Passwords transfered to your new keycode as well.
Hope this helps!,
Kind Regards,
Can you please do a scan of Webroot and see if that will activate your WSAC? Webroot should self upgrade during a scan Did you do this below?.
- Click the gear icon next to My Account. Your account panel displays.[img]http://www.webroot.com/En_US/SecureAnywhere/PC/Content/Resources/Images/MyAccountDetails.png[/img]
- Under Activate a new keycode, enter the keycode you want to add and click Activate.
If you are having trouble then you can submit a Support Ticket I believe you will need your Passwords transfered to your new keycode as well.
Hope this helps!,
Kind Regards,
Reply
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.