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I have purchased a new 5pc complete license and activated it on 3 pcs on two continents all with different versions of windows. The interface remained red on all PCs with the button to renew, while showing active, and 365 days.

 

Webroot support is of no help at all, since they only know uninstall/install as if this was a possible computer problem while all the time it looks like a backend problem or a key problem.

 

Anyone encountered such a bug?
Hello Quick1, Welcome to the Webroot Community Forum.:D

 

Did you contact Support by Support Ticket or Phone? If by Support Ticket, I believe the quickest way to sort this problem is to Contact Webroot Support 

 

HTH,

Dave.;)
Red.- One or more critical items require your intervention.

 

Try scanning

 

Run a scan in one of two ways:

  • From the main panel.
  • From the system tray.

To use the main panel:


  1. Open SecureAnywhere.
  2. On the main panel, click the Scan My Computer button.

To use the system tray:


  1. From the system tray, right-click on the Webroot icon.

    http://d3hj48gy07tbjf.cloudfront.net/LIVEIMGS/00-F-consumer/2014pchelp/webrooticon.png
  2. From the pop-up menu, select Scan Now.

    http://d3hj48gy07tbjf.cloudfront.net/LIVEIMGS/00-F-consumer/2014pchelp/scannowmenu.png
 

Also look here on Adding a Keycode into the Console.

WSA Management Website User Guide

https://download.webroot.com/SecureAnywhereWebsiteUserGuide.pdf

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