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My Android phone has an app called WorxMail (from Citrix) that I use to check work email. Since I installed Webroot SecureAnywhere, it hasn't been able to update. If I manually tell it to update, it gives me an error message that it's unable to contact our company server.

 

I tried turning off the Webroot setting that blocks unsafe websites, but that made no change.

 

Is there some way I can tell it that WorxMail is trusted and to let it operate?

 

Thanks

 
Hello justpassingthrough,

 

Welcome to the Webroot Community,

 

Would you try to uninstall/reinstall Webroot on your Android device. And see if your program is still blocked?

 

https://community.webroot.com/t5/Webroot-SecureAnywhere-for/How-to-Uninstall-Webroot-From-an-Android...

 

To reinstall go here https://community.webroot.com/t5/Webroot-SecureAnywhere-Antivirus/Installing-Webroot-SecurityAnywher...

 

If you still have issues then please Submit a Support Ticket which is free of charge with your Webroot subscription.They will certainly be able to help... Or call

https://tel:18666124268

Mon-Fri 7:00 AM to 8:00 PM (MST)

 

Hope this helps?
Uninstall/reinstall did not work. Will try a support ticket. Thanks.
Hey there Justpassingthrough

 

Sorry to hear Sherry's post couldn't help you out. Thanks for getting back to us though! Hope the guys at the support department over at Webroot can clear this up for you

 

All the best

 

Bradforth.  
Hi justpassingthrough,

 

You are most welcome. Yes Webroot Support should be able to white list this for you perhaps?

 

Please let us know how it goes...:D

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